Post-Mortem Template

post-mortem template

Summary

Customer Impact

People Involved

Timeline

Root Cause Analysis

Questions to ask

1. How was the problem reported? How long did it take to respond to the issue? How could we cut that time in half?

2. How long did it take to mitigate the issue? How could we cut that time in half?

3. Are there any pending items that can help prevent this issue? If so, why wasn't it prioritized?

4. Can this issue be detected in a test environment? If not, why?

5 Whys?

Action Items

Category

Description

Owner

Tracker

Corrective

Preventive

Detective